FAQs

What currency are the prices do I see in the site?
Simply select the currency you wish to use.

I just placed an order, when will I receive it?
We try our best to deliver items as fast as we can.  Average postal times are 21 days.  If you have any questions, please email us at info@mysportwatches.com

 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee only if you receive the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Simply include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, wait for your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at info@mysportwatches.com 

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 21 days.

I have a question that wasn't answered, can you please help?
Absolutely, we are here for you! Please send us an email to info@mysportwatches.com and we will be happy to assist you in any way we can.

As we are in regular contact with our many customers please attach your order number and a short description of your concern to ensure a prompt reply.